Troubleshooting

Common Issues and Solutions

License Issues

“No Active License”

Problem: Tool shows no active license Solution:

  1. Click “Activate License”
  2. Enter your Tebex Transaction ID (format: tbx-xxxxx)
  3. Click “Verify License”

“License Expired”

Problem: License has expired Solution:

  1. Renew your license on Tebex
  2. Get a new Transaction ID
  3. Click “Renew License” and enter the new ID

“Invalid API key”

Problem: API key error Solution:

  • Contact Dogma Studio support
  • Provide your Transaction ID

Connection Issues

“Server Connection Error”

Problem: Cannot connect to license server Solutions:

  1. Check your internet connection
  2. Click “Test Server Connection”
  3. Try again in a few minutes
  4. Check if the server is down

“Timeout in license server connection”

Problem: Connection times out Solutions:

  1. Check your internet speed
  2. Try again later
  3. Contact support if persistent

Installation Issues

Addon Not Appearing

Problem: FiveM Tool doesn’t show in addons list Solutions:

  1. Ensure you’re using Blender 4.0+
  2. Check if the file downloaded completely
  3. Try reinstalling the addon
  4. Restart Blender

Addon Won’t Activate

Problem: Checkbox won’t stay checked Solutions:

  1. Check Blender console for errors
  2. Ensure all dependencies are met
  3. Try installing in a fresh Blender installation

Functionality Issues

Premium Features Not Loading

Problem: Premium features don’t appear Solutions:

  1. Verify license is active
  2. Check internet connection
  3. Restart Blender
  4. Contact support

Tools Not Working

Problem: Buttons don’t respond Solutions:

  1. Ensure an object is selected
  2. Check if object is a mesh
  3. Verify license status
  4. Try selecting a different object

Vertex Colors Not Applying

Problem: Vertex colors don’t appear Solutions:

  1. Check if object has vertices
  2. Ensure object is in edit mode if needed
  3. Check if color attributes already exist
  4. Try on a simple test object first

Performance Issues

Slow Loading

Problem: Tool takes long to load Solutions:

  1. Check internet connection
  2. Close other Blender addons
  3. Restart Blender
  4. Check system resources

Blender Crashes

Problem: Blender crashes when using tool Solutions:

  1. Update Blender to latest version
  2. Disable other addons temporarily
  3. Check system memory
  4. Report the issue with crash log

Error Messages

Common Error Messages

Error Message Cause Solution
“Insert a valid Transaction ID” Wrong format Use tbx-xxxxx format
“License server connection error” Network issue Check internet connection
“Server error: 401” API key issue Contact support
“Server error: 400” Invalid request Check Transaction ID format
“Timeout” Slow connection Try again later

Getting Help

Before Contacting Support

  1. Check this troubleshooting guide
  2. Test with a simple object
  3. Verify your license status
  4. Check Blender console for errors
  5. Try restarting Blender

Contacting Support

When contacting support, provide:

  • Blender version
  • Tool version
  • Transaction ID (first few characters)
  • Error message (exact text)
  • Steps to reproduce
  • System information

Support Channels

  • For support open a ticket on discord

Prevention Tips

Regular Maintenance

  • Keep Blender updated
  • Regularly check license status
  • Backup your work frequently
  • Test tools on copies first

Best Practices

  • Always backup before using rename tools
  • Test on simple objects first
  • Keep internet connection stable
  • Don’t share your Transaction ID

System Requirements

Minimum Requirements

  • OS: Windows 10, macOS 10.15+, Linux
  • Blender: 4.0 or higher
  • RAM: 8GB minimum
  • Internet: Stable connection required
  • OS: Latest stable version
  • Blender: Latest stable version
  • RAM: 16GB or more
  • Internet: High-speed connection